Aaliyah & Béa is sold exclusively at www.aaliyahandbea.com.
If you are experiencing difficulties ordering through the website, you can try the following steps to resolve the issue:
- Use a different browser.
- Force stop the browser and restart it.
- Clear the browser cache.
- If the problem persists, please contact us at bea@aaliyahandbea.com, and we will assist you in resolving the issue.
Aaliyah & Béa does not have a presence on Amazon. Please be cautious of any products sold on Amazon under the name Aaliyah & Béa, as they may be counterfeit.
If you are a wholesaler or store owner interested in Aaliyah & Béa's products, please send your inquiry to bea@aaliyahandbea.com.
To find your Aaliyah & Béa order number, you can follow these steps:
- Check your email inbox or spam folder for the order confirmation email.
- Create an account on the Aaliyah & Béa website using the email address you provided during the purchase. Your order number can be found under your order history in your account.
- If you are unable to locate your order number, please contact us, and we will assist you in finding it.
If you need to change or cancel an order, please reach out to our Customer Support Team as soon as possible before the order is processed. They will guide you through the necessary steps.
Once your order has been shipped, you will receive an email notification containing the shipment tracking information. This email will include a tracking link that you can use to track your order. In case you encounter any difficulties with tracking your order, please email bea@aaliyahandbea.com with your order number and request.
If you have not received your delivered package, please try the following steps:
- Double-check the area where the carrier would typically leave the package.
- Check with your neighbors in case the package was delivered to the wrong address.
- Look for any "attempted delivery" notices left by the carrier.
- If you still cannot locate your package, wait until the end of the next day as some carriers' systems may show the package as delivered when it is still in transit.
- If you have exhausted these options, contact the carrier directly with your tracking number for further assistance. If the carrier is unable to provide a resolution, please reach out to our Customer Care Center at bea@aaliyahandbea.com.
Your order may have been canceled if it was detected as a high-risk order by our system. If you receive a cancellation notification, please verify your payment method with your financial institution and contact our customer service for further assistance. All charges will be refunded after verifying the details of your order.